Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

1.1 Personal Information

Account Information: Name, email address, phone number, and password when you create an account.
Profile Information: Profile picture, bio, skills, and portfolio (for freelancers/workers).
Business Information: Business name, category, description, location, and contact details (for business directory listings).
Payment Information: Telebirr number, CBE Birr account, or bank details for payments.

1.2 Usage Information

Task Data: Tasks you post, accept, complete, and submissions you make.
Transaction History: Payments made and received through our platform.
Communication: Messages exchanged with other users and our support team.

1.3 Technical Information

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent, clicks, and navigation patterns.
Cookies: Small data files stored on your device to enhance user experience.

2. How We Use Your Information

We use the information we collect to:

Provide and improve services: Process tasks, payments, and facilitate communication between users.
Verify identity: Prevent fraud, spam, and unauthorized access.
Communicate with you: Send important updates, notifications, and respond to inquiries.
Personalize experience: Show relevant tasks, listings, and recommendations.
Analyze and improve: Understand usage patterns to enhance platform performance and features.
Legal compliance: Comply with applicable laws and regulations.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users

When you post a task or list a business, certain information (name, profile, business details) is visible to other users to facilitate transactions.

Service Providers

We share information with trusted third parties who assist us in operating our platform (payment processors, hosting services, analytics).

Legal Requirements

We may disclose information if required by law, court order, or government regulation to protect our rights or users' safety.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

Encryption: All sensitive data is encrypted using SSL/TLS technology.
Access Controls: Strict access controls limit who can view user data.
Regular Audits: We regularly review our security practices and update them as needed.
Secure Payments: Payment information is processed through secure, PCI-compliant gateways.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication where available.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information in your profile.
Deletion: Request deletion of your account and personal data.
Opt-out: Unsubscribe from marketing communications at any time.
Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at service@metbaber.com.et. We will respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. Types of cookies we use include:

Essential Cookies: Required for basic platform functionality (login, session management).
Preference Cookies: Remember your settings and preferences.
Analytics Cookies: Help us understand how users interact with our platform.
Marketing Cookies: Used to deliver relevant advertisements (you can opt-out).

You can manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

7. Children's Privacy

Metbaber is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we retain certain information for legal, tax, and fraud prevention purposes for up to 5 years.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: service@metbaber.com.et
Phone: +251 908791888
Address: Addis Ababa, Ethiopia
Telegram: @metbaber